Last Updated: September 22, 2026
Please read these Terms & Conditions carefully before using our website or participating in any communication program operated by True North Fertility LLC.
These Terms & Conditions apply to our website, fertility education and consultation services, reproductive-health guidance, informational resources, digital products, text messaging programs, email communications, phone communications, customer support communications, post-consultation follow-ups, feedback requests, and related online services operated by True North Fertility LLC.
By accessing or using our website, submitting your contact information, requesting service, opting in to receive messages from us, or otherwise interacting with True North Fertility LLC, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website, enroll in any communication program, or use our services.
For purposes of these Terms, “Company,” “we,” “our,” or “us” refers to True North Fertility LLC.
True North Fertility LLC
Phone: +1 (825) 460-8783
Mailing Address: 5900 Balcones Dr STE 100, Austin, TX 78731
True North Fertility LLC provides fertility education, consultation services, guidance related to reproductive health, and informational resources. These services are designed to help clients better understand fertility-related topics and prepare for conversations with licensed healthcare providers.
Our services are educational and informational. They do not diagnose, treat, cure, or prevent medical conditions and are not a substitute for professional medical advice, diagnosis, treatment, or emergency care.
You agree to provide accurate information, use the website and services only for lawful purposes, consult a licensed healthcare provider regarding medical decisions, and avoid relying on our educational content as a substitute for medical care.
You agree not to misuse the website, attempt to gain unauthorized access to our systems, interfere with another user’s access, submit false or misleading information, reproduce or distribute our materials without permission, transmit malicious code, or use the website in violation of applicable law.
True North Fertility LLC operates one or more communication programs to communicate with customers and prospective customers by SMS/MMS text message, email, phone call, live chat, forms, and other communication channels.
These communications may include, but are not limited to:
Program Name: True North Fertility LLC Customer Communications
Program Description: One-time and recurring communications by SMS, MMS, phone, email, and other channels related to consultation scheduling, appointment reminders, customer support, educational resources, post-consultation follow-ups, feedback collection, service updates, and limited promotional messages where permitted by law.
By opting in to receive SMS or MMS text messages from True North Fertility LLC, you agree that we may send messages related to customer care, consultation scheduling, appointment confirmations, reminders, rescheduling, educational resources, follow-ups, feedback requests, and marketing messages where permitted by law.
You may opt in to receive messages from us by submitting a form on our website, checking an SMS consent checkbox, requesting text updates, providing your information during a service interaction, scheduling a service, contacting us, or otherwise agreeing to receive communications from us.
Consent to receive marketing text messages is not a condition of purchase. You may still request services from us without consenting to marketing text messages.
Message frequency may vary based on your interactions with us, your service history, your inquiries, and the communication programs you join.
Message and data rates may apply. Your wireless carrier may charge you for messages sent to you from us and messages you send to us. You are responsible for any such charges. For questions about your text or data plan, please contact your wireless provider.
Supported carriers may include major U.S. wireless carriers and many regional carriers. Availability may vary by carrier and location.
Carriers are not liable for delayed or undelivered messages. Message delivery may be affected by your carrier, mobile device, network coverage, or other conditions outside of our control.
You must be at least 18 years old, or the age of majority in your jurisdiction, to participate in our SMS program.
You can cancel SMS text messages at any time by replying “STOP” to any text message we send. After you send “STOP,” we may send you a one-time confirmation message confirming that you have been unsubscribed from that specific text message program. After this confirmation, you will no longer receive SMS messages from that program unless you opt in again.
You may still receive communications from other programs you have joined unless and until you opt out of those programs as well. You may also receive non-SMS communications where permitted by law or as needed to provide requested services.
If you need assistance with our messaging program, reply “HELP” to any text message or contact us directly at +1 (825) 460-8783.
I agree to receive SMS messages from True North Fertility LLC about consultation scheduling, appointment confirmations, reminders, rescheduling updates, customer support, educational resources, post-consultation follow-ups, feedback requests, and limited promotional messages where permitted. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe and HELP for help. Consent is not a condition of purchase. The Terms of Service and Privacy Policy are available on our website.
After a consultation, educational service, or other engagement is completed, we may contact you by phone, SMS/MMS, email, or other communication methods to request feedback about your experience.
These communications may include satisfaction surveys, NPS score requests, requests for ratings, requests for written feedback, follow-up questions about your service, and invitations to leave a public review on platforms such as Google, Facebook, Yelp, or other third-party review sites.
Participation in surveys, feedback requests, and public review requests is voluntary. Declining to participate will not affect your ability to receive services from True North Fertility LLC.
Our website, messages, emails, or other communications may contain links to third-party websites, platforms, products, or services that are not owned or controlled by True North Fertility LLC.
True North Fertility LLC has no control over and assumes no responsibility for the content, privacy policies, terms, security, practices, products, or services of any third-party websites or services.
You acknowledge and agree that True North Fertility LLC shall not be responsible or liable, directly or indirectly, for any damage, loss, claim, or issue caused or alleged to be caused by or in connection with your use of, reliance on, or interaction with any content, goods, services, websites, advertisements, links, or resources available through third-party websites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services you visit.
Your use of our website, services, and communication programs is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect information. Please review our Privacy Policy for more information.
Use of our website, consultations, educational resources, or other services does not create a doctor-patient relationship and does not constitute medical treatment or clinical care. Any recommendations or guidance are educational only and should be discussed with a licensed healthcare provider before you make medical decisions.
All payments for consultations, services, or digital products are due at the time of booking or purchase unless otherwise stated. Applicable refund, rescheduling, cancellation, and missed-appointment policies will be presented at the time of booking or purchase and form part of these Terms.
We may modify, suspend, or discontinue any part of our website, communication programs, or services at any time without notice. We are not liable if all or any part of the website, communication programs, or services is unavailable at any time or for any period.
The website and its content, including text, graphics, logos, downloads, educational materials, images, design elements, service descriptions, videos, and other materials, are owned by True North Fertility LLC or used with permission, unless otherwise stated.
The website is provided for your personal, non-commercial use. You may not copy, reproduce, distribute, modify, display, publish, transmit, translate, sell, create derivative works from, exploit, or use any website content for commercial purposes without our prior written permission.
By posting, uploading, submitting, or sending general feedback, comments, reviews, photos, videos, testimonials, or social media content to us, you represent that you own the material or have the necessary rights and permissions to provide it. You grant True North Fertility LLC a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, transmit, publish, display, distribute, and create derivative works from such material in connection with our business, marketing, customer support, and service operations, subject to applicable law and our Privacy Policy.
This license does not apply to medical, health, or fertility-related information, intake forms, lab results, or documents you submit for the purpose of receiving consultation or educational services. That information is governed exclusively by our Privacy Policy and is not used for marketing, promotional, or commercial purposes.
Our website, communications, online services, and website content are provided on an “as is” and “as available” basis. True North Fertility LLC makes no warranties, express or implied, regarding the operation, availability, accuracy, completeness, reliability, or security of the website or communication programs.
To the fullest extent permitted by applicable law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.
We do not guarantee that the website will be uninterrupted, error-free, secure, or free from viruses or harmful components.
To the fullest extent permitted by law, True North Fertility LLC and its owners, officers, directors, employees, contractors, affiliates, agents, service providers, and licensors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or relating to your use of the website, educational resources, consultations, communication programs, or services, including decisions made based on educational information or outcomes relating to fertility or reproductive health.
This includes, but is not limited to, damages for loss of data, loss of profits, service interruptions, website errors, third-party links, delayed or undelivered messages, reliance on website content, or unauthorized access to or use of information.
Nothing in these Terms is intended to limit any rights that cannot be limited under applicable law.
You agree to indemnify, defend, and hold harmless True North Fertility LLC, its affiliates, and their respective owners, officers, directors, employees, contractors, agents, service providers, and licensors from and against any claims, causes of action, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your use of the website or services, your submitted content, your breach of these Terms, your violation of applicable law, or your violation of the rights of another person or entity.
These Terms shall be governed and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict-of-law provisions. If you are located in Canada or another jurisdiction, mandatory consumer-protection and privacy rights that cannot lawfully be waived continue to apply.
Our failure to enforce any right or provision of these Terms shall not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court or arbitrator, the remaining provisions of these Terms will remain in effect.
These Terms, together with the Privacy Policy and any additional terms that apply to particular services or programs, constitute the entire agreement between you and True North Fertility LLC regarding your use of the website, communication programs, and related online services, and supersede and replace any prior agreements regarding those matters.
The parties agree that any dispute or claim in law or equity arising between them regarding these Terms, the website, the communication programs, or related services, including any dispute regarding the enforceability or applicability of this arbitration provision, shall be decided by neutral, binding arbitration conducted in Austin, Texas, unless applicable law requires otherwise.
The arbitrator shall be a retired judge, justice, or an attorney with at least ten (10) years of legal experience relating to the subject matter of the dispute, unless the parties mutually agree otherwise. The arbitrator shall render an award in accordance with the substantive laws of Texas.
In all other respects, the arbitration shall be conducted in accordance with the rules and procedures of the American Arbitration Association, subject to the parties being allowed limited discovery. Judgment upon the award of the arbitrator may be entered in any court having jurisdiction.
By using this website, participating in our communication programs, or using our services, you are agreeing to have any dispute arising out of matters included in this “Arbitration of Disputes” provision decided by neutral arbitration.
You are giving up any rights you might possess to have the dispute litigated in a court or jury trial. You are also giving up certain judicial rights to discovery and appeal, unless those rights are specifically included in this arbitration provision.
If you refuse to submit to arbitration after agreeing to this provision, you may be compelled to arbitrate pursuant to a court order. Your agreement to this arbitration provision is voluntary. If you do not wish to agree to arbitration, you should not use this website, participate in our communication programs, or use our related online services.
Any legal action or arbitration arising in connection with your use of the website, the communication programs, these Terms, or related services must be brought on an individual basis.
This means neither you nor True North Fertility LLC may join or consolidate claims by or against other customers or users, or litigate in court or arbitrate any claims as a representative, member of a class, or in a private attorney general capacity.
If you are a consumer located in Canada, the arbitration requirement and class-action waiver in this section apply only to the extent permitted by the mandatory consumer-protection law of your province or territory. Where applicable provincial law prohibits mandatory arbitration or a class-action waiver for consumer disputes, that provincial law governs instead of this section, and you retain the right to pursue a claim in court, including as part of a class proceeding, to the extent your province allows.
We reserve the right, at our sole discretion, to modify, update, or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice before the new terms take effect. What constitutes a material change will be determined at our sole discretion.
When we update these Terms, we will revise the “Last Updated” date at the top of this page. By continuing to access or use our website, communication programs, or services after revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, please stop using the website, communication programs, and related services.